Terms & Conditions

Terms & Conditions of Sale

Definitions

1. Buyer: The individual purchasing items from Jhaena Jewels.
2. Seller: Jhaena Jewels.
3. Selling Platform: The Seller’s online store or social media platforms.
4. Order: Purchase requests made through live streams or social media platforms.
5. Product: Items sold by Jhaena Jewels and purchased by the Buyer.
6. Factory Partner: Referred to the Jewelry Manufacturing partner of Jhaena Jewels.

Buying Products

1. Follow the Rules: When shopping on social media platforms or live streams, follow all instructions and rules provided. By shopping, you agree to any updates or changes to these rules.
2. Product Description: The Seller strives for accurate product descriptions but cannot guarantee them. If a product differs significantly from its description, you may request a refund, exchange, or return. However, the order is still bound by the Return Policy, Refund Policy, and Insurance & Refund Policy Section.

Placing Orders (For Philippine and International Sales / Online Live Selling)

1. Orders must be placed through live streams or online sales by following the checkout process. Buyers are responsible for ensuring the accuracy of their orders.
2. Payment must be made STRICTLY within two (2) days of purchase during the live sale or order confirmation. Please refer to your invoice for the expected delivery date and await the arrival of your items accordingly.
3. Orders will only be shipped once they are fully paid. If you order during the Seller’s live selling session, all your orders will not be shipped unless the full payment is made, regardless of the factory partner involved in the live session.
4. Down payments are non-refundable. If you change your mind or fail to pay the remaining balance of your orders, regardless of which factory partner the live session was conducted with, your down payment will be forfeited, and no claims allowed.
5. During every live selling session, we at Jhaena Jewels, as the Seller, immediately settle payments with our factory partners to process our bulk orders.
6. Changing Orders: Orders are final and cannot be canceled or changed after confirmation.
7. Order Approval: Orders are only confirmed upon receipt of an invoice. The Seller reserves the right to accept or reject any order.
8. Designs and Content: All product designs and content are owned by the Seller and cannot be used without permission.

Delivery

1. Shipping Insurance — HIGHLY RECOMMENDED!
2. Shipping insurance is available for an additional fee to cover loss, damage, or theft during transit. (Please review the Shipping Insurance Charges and Policy.)
3. If you choose not to purchase shipping insurance, the Seller is not responsible for any loss, damage, or theft once the parcel has been turned over to the courier.
4. Claims for damaged packages (not insured) must be submitted within five (5) days of delivery, along with all required documents (e.g., proof of purchase, unboxing video, photos, shipping label).
5. The Buyer is responsible for providing accurate shipping information.
6. Shipping Fees: Shipping costs will be displayed at checkout and added to the total, if applicable.

Order Tracking: Buyers are responsible for tracking their parcels.

1. Local: LBC Express
2. International: Any available International Courier based on Country

Delivery Time

1. Delivery times are estimates and depend on product availability and arrival in the Philippines.
2. After the parcel arrives in the Philippines, the Seller requires an additional 5–7 days to process and segregate items before shipment.
3. The Seller is not responsible for delays caused by natural disasters or unforeseen circumstances.

Responsibility Upon Delivery

1. Once delivered, the Buyer is responsible for the product.
2. An unboxing video is required to address claims of missing or damaged items. No unboxing video, no return, no exchange or refund policy applies. (Please read the Return, Exchange & Refund Policy)

Prices and Payment

1. Price Accuracy: Prices at checkout are final. If a pricing error occurs, the Seller may cancel or update the order, with prior notification.
2. Taxes: Prices exclude taxes unless otherwise stated. The Seller reserves the right to add applicable taxes if required.
3. Payment Options: Payments must be made using the Seller’s specified methods.
4. Proof of Payment: It is the MODE OF PAYMENT / Final payment that marks the order cancellation. Delays with banks or providers are not the Seller’s responsibility.

For International Clients: Please refer to Customs Duties and Taxes Policy for more information.

Returns and Replacements

1. Returning Items: Follow the Return Policy for product returns. Ensure all instructions are followed carefully.
2. Handling Products: Once delivered, products should be handled with care. The Seller is not responsible for the damage after delivery.

Questions and Complaints

Please refrain from posting publicly about any issues related to your orders or transactions on social media. If you choose to make defamatory or harmful statements publicly without first addressing the issue with us directly, you may be held legally accountable for any resulting damage to the brand’s reputation. We encourage you to resolve any concerns by contacting our customer service team for assistance.

For questions or concerns, contact the Seller via messenger or leave a message in the comment section of your invoice. The Seller will assist with resolving issues.

Legal Details

1. Ownership: Products remain the company/factory’s property until fully paid.
2. Non-payment: may result in cancellation or delivery suspension.
3. Uncontrollable Events: The Seller is not liable for delays caused by natural disasters or other uncontrollable events.
4. Governing Law: These terms are governed by Philippine law, regardless of the Buyer’s location.

General Rules

1. Changes to Terms: The Seller may update these terms. The latest version will apply automatically.
2. Pricing Mistakes: The Seller may correct invoice or order errors without affecting the Buyer’s rights.
3. Agreement: These terms constitute the full agreement between the Buyer and Seller.
4. Third-Party Rights: Only the Buyer and Seller have rights under this agreement.